1. General Terms for Participation in Activities and Excursions:
The activities of Blue Serenity Cruise are open to everyone. Anyone can participate with the sole requirement being mental and physical health, a willingness to cooperate with other participants, and adherence to the instructions and commands of the instructors.
Despite following strict safety rules, using the best equipment, and selecting the safest routes, outdoor activities carry the risk of accidents or even death, and participation in these activities requires awareness and acceptance of this risk.
Blue Serenity Cruise, as the organizing company, is obligated to provide the best and safest equipment, experienced and trained guides/instructors who adhere to the safety rules set by Blue Serenity Cruise. The company’s responsibility is limited to these aspects.
2. Reservations – Deposits – Cancellations:
To validate any booking, Blue Serenity Cruise requires the completion of the reservation form before the start of the activity or excursion. Customers who make a reservation by phone, through the website, or via email will be considered to have signed the Statement on the reservation form and agreed to the following terms:
They have read and accepted the Booking Terms and the general information pages contained in our brochure and on our website.
They acknowledge, on behalf of all individuals included in their reservation, the risks involved in adventure activities.
Neither they nor anyone else in their reservation suffers (or has ever suffered) from any pre-existing medical condition that may prevent active participation in the tour.
The deposit or full payment made to the company’s bank account via credit card or cash automatically means that the depositor is fully informed about the program and accepts the general terms for participation..
In the event of cancellation,for any reason, the following apply:
- a) Cancellation up to fifteen (15) days before departure: full refund of the deposit/participation fee.
- b) Cancellation up to three (3) days before the program starts: 50% of the participation fee will be retained.
- c) Cancellation less than three (3) days before the program starts: full retention of the participation fee.
If there is cooperation with other providers (hotels, tour operators), their payment and cancellation terms apply.
No-show at the program: full retention of the participation fee.
3. Changes to the Program by Blue Serenity Cruise:
The Company Blue Serenity Cruise reserves the right to modify or cancel the program before its start for safety reasons or force majeure (natural disasters, unsuitable weather conditions, strikes, other anomalies, low participation levels, etc.).
In case of cancellation, the full amount paid will be refunded, and participants cannot claim further compensation.
In case of modification, Blue Serenity Cruise will propose an alternative program. Participants must accept the change or cancel their participation no later than 5 working days before departure, receiving back the money they paid, without any further claims.
4. Changes to the Program by the Guides:
The guides/instructors of Blue Serenity Cruise are required to carry out the programs according to the rules of each activity and safety terms.
The guides/instructors of Blue Serenity Cruise are required to carry out the programs according to the rules of each activity and safety terms. and any withdrawal due to refusal of the alternative program does not entitle to compensation for non-provided services. Additionally, the guides/instructors of Blue Serenity Cruise have the right to prevent any participant from taking part in part or all of the program if their behavior endangers themselves, the group, or if they do not comply with the rules and instructions provided for the proper execution of the program, without creating grounds for compensation.
5.Newsletter
If a user wishes to subscribe to our newsletter, we request contact information such as name and email address. Respecting user privacy, we provide a way to opt-out of these communications. Users who no longer wish to receive our updates and promotional announcements can unsubscribe from these emails.
6. Civil Liability Insurance:
Limited insurance is held by the operator. The customer acknowledges and accepts that there may not be a policy that covers the company’s liability towards its customers for death, injury, damage, or loss occurring anywhere in the world. The customer also explicitly acknowledges that, regarding accident liability coverage, this coverage may be very limited or non-existent. The customer acknowledges that Blue Serenity Cruise has taken reasonable measures to ensure its liability. While Blue Serenity Cruise has various insurances, this booking term states that the customer should assume they are not covered by Blue Serenity Cruise’s insurance policy, including civil liability insurance, for death, injury, damage, or any other loss.
7. Travel Insurance and Penalties:
Customers are responsible for obtaining adequate personal travel insurance. Travel insurance is mandatory for all customers during the excursions organized by Blue Serenity Cruise. Customers, along with their personal belongings, including luggage, are solely responsible. Customers are fully responsible for arranging their own insurance and ensuring that they have personal travel insurance covering the entire duration of the trip, at least for medical expenses, injury, death, repatriation, cancellation, and curtailment, with adequate benefits. Customers should ensure that there are no exclusion clauses that limit coverage for the activities included in their tour. Whether customers choose to obtain Travel Insurance through the Company, its agent, or their own independent insurance companies, customers must ensure that such insurance meets their requirements and should arrange supplemental insurance if necessary.
8. Accessibility – Updating Your Personal Information
You can also access and correct your personal information and privacy preferences by sending us an email at blueserenitycruise@gmail.com.
9. Contact Information
If users have questions or suggestions regarding our privacy policy, they can contact us at:
Mobile: +30 698 132 6434
Mail: blueserenitycruise@gmail.com